Cannot create a new account

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Francisco Cantillo

• 8 février 2023 17:37

I get this message when I try to create a new account. Please can you help me. 

 

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  Aira

  • 9 février 2023 02:26

  Hi there, 

  Welcome to the Box Community!

  From what I can see on my end, you already have an account under this email address. You can go ahead and request for a new password to retrieve your account. 

  Thanks!

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  Francisco Cantillo

  • 9 février 2023 16:19

  Hello Aira, thank you for your reply.

  No. First time using this email to create an account in Box, I tried with another email account and the same message. thank you and best regards. 

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