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Lost my entire folder of cloud Files

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Pierre Jungers

My credit card expired and my box account was not paid for December and January. When I tried to update my credit card informations, it did not work, several times. Now it seams like you deleted my whole folder, and I can't lose these files, they are too important.

Please help me update my credit card informations so I can pay for my account. And overall, please recover my 78Gb of data that i don't have access to anymore. 

Thank you, 

 

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  • Rona

    Hi Pierre, 

    Welcome to Box Community! 

    For your payment and subscription inquiry it's best if you could contact our Billing team as soon as possible. You may contact them via our support page or through billing@box.com.

    Thanks for posting! 

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