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Deborah Dunn

We are reinstating a terminated employee and the email is not being sent to her pre-existing and reactivated email. Therefore she cannot logon from her computer.

I've changed her status from inactive to active and the email doesn't go.  It doesn't seem to like the email address. 

How do we rectify this?

Thanks,

DD

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  • Rona

    Hi Deborah, 

    Welcome to Box Community! 

    We've noticed that you already have an existing ticket for your terminated employee. Our specialist will continue to be in touch to address your concern. Please keep an eye to your email. 

    Thanks for posting! 

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