Not Receiving Password Reset Email
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Under my work email address (not the account I'm logged into now) I'm not receiving the password reset email. I've checked all junk folders and know I am able to receive box.com emails. Please help....need this for work.
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Hi Todd,
Welcome to Box Community!
Password reset works only for active and existing Box accounts. Can you trigger a new password reset email by using app.box.com/reset? Meanwhile, if your password reset email didn't arrive even after checking your spam/junk folder. Please see this article, "Troubleshooting Issues with Email Notifications".
If the issue continues, please let us know!
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I was invited to a Box site by a third party that is using the site as a data room. The invitation used my work email address which is an address I've used with Box before so I can't "sign up" with that email address because it already exists in the Box system. I have forgotten the password for that email address and need to reset the password, but am not receiving the reset password emails. I've checked my junk folders and know I can get box.com emails because I got the invitation to the data room site. If someone can reach out to me privately I can provide the email address in question if that would help resolve the issue.
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