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2FA not working

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Daniel Podawiltz

I have set up 2FA for my new Box Account.  My first attempt to log in worked perfectly using an Authenticator App.  My subsequent log in attempts I have NOT been required to provide a 2nd verification.  My account settings look like I'm set up to require 2FA on every log in attempt.  Am I missing something?  

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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