Files not syncing

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Soumhya Venkatesan

• 28 février 2023 11:25

Hello, my files have not been syncing since 16th Feb. Please can you help? I am on Mac OS10.14.6, running Mojave

Thanks,

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• 

  Aira

  • 2 mars 2023 23:24

  Hi there, 

  Welcome to the Box Community! 

  Please be advised that Box only support the latest two OS version for Mac. See below: 

  • macOS - The two latest major versions. For Mac devices with M1 chips:
    
    • Box Drive is fully supported on M1 devices.
    • Box Tools is fully supported on M1 devices
    • Box Sync is not supported on M1 devices

  I would suggest to upgrade and see if that works. 

  Thanks!

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