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Storage full, but isn't

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Amélie Godefroidt
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As my box account was getting full, I have been deleting files. However, nothing is changing in my settings (I am still on 100 GB / 100 GB after deleting many big files). Can you please run a script to update my storage to correct this so I can continue to use my Box account? Thanks! 

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  • Rona

    Hi Amélie, 

    Welcome to Box Community! 

    I'm here to help and ensure your current storage/file counts are corrected. We've ran the script and fixed your file counts. 

    You may confirm the changes in box.com> Account Settings> Storage used 

    Let us know if you have questions, 

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  • Nikola Drazovic

    As my box account was getting full, I have been deleting files. However, nothing is changing in my settings  Can you please run a script to update my storage to correct this so I can continue to use my Box account? Thanks! 

     
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  • Amélie Godefroidt

    Dear Rona,

    can you please run this script again? Thanks!

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