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System Not Accepting New Credit Card Details

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Vyla Rollins

Hello
since my payment card has expired I am trying to submit new card details. The system says there is an error without giving me more information and I can't go any further. Can you tell me what the problem is, because I have a payment due and am unable to settle the invoice you've sent. 

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  • Rona

    Hi there,

    Welcome to Box Community!  

    We'd love to assist! And to successfully update your new card details please contact our dedicated team through billing@box.com or open a new ticket through our support link. 

    Stay well and thanks for posting!

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