Error when changing folder ownership

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Mariam Chebly Succar

• 8 mars 2023 19:10

Hi,

I am getting this error when trying to change ownership of a folder to another co-owner:

"This item could not be moved because it is a synced item under root" - > How to proceed?

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  Rona

  • 8 mars 2023 22:29

  Hi Miriam, 

  Welcome to Box Community and I'm here to help! 

  I opened a ticket and someone from Product Support team will get in touch through email. Please keep an eye to your email and we'll be contacting you shortly. 

  Thanks for posting! 

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  Prathamesh Arun Mali

  • 31 août 2023 14:29

  I need help with the same issue..

   

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  Kari Lowrance

  • 24 avril 2024 14:20

  I need help with the same issue as well.

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  Corey, Bret

  • 18 mars 2025 16:31

  Here is the fix. You must use the "content" section of the admin console. Don't use the UI

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