file preview and download issue
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I can't preview or download any document from box drive while my permissions are all correct on my computer.
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Hi there,
Welcome to the Box Community!
For me to check, may I please have the following:
- How are you downloading the file? Can you provide the steps?
- How big is the file you're trying to download?
- Does it show any error message?
- Could provide a screenshot?
Looking forward in assisting you.
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Hi Aira,
1. I usually log into the box, choose a file, and press download button.
2. as you can see in the screen shot, those files are not big at all
3. there's no any error message. I also tried to use other account to download but there comes up the same problem. But I can download files from other platform.
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