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Box Update keeps failing - multiple updates icons in task bar

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George N. King

3/10/2023 - A Box Update has been trying to run for several days, I "allow" it to run, but another update icon appears a few minutes or hours later.  I've had as many as 5 Box update icons in my task bar all at one time.

I have a Lenovo ThinkPad W541, running Windows 10 Pro - Version 22H2.

George King - 

[personal information--redacted]

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3 commentaires

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  • Aira

    Hi there. 

    Welcome to the Box Community!

    To update your Box Drive, please see this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

    Thanks!

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  • George N. King

    I followed the instructions, downloaded Box (again), installed (again).  I'm still getting multiple Box Update icons in my task bar.  They don't do anything when I try to open them.

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  • George N. King

    3/18/23 - Following the 'fix' instructions didn't help.  Still getting multiple Box Update icons on my task bar, nothing happens when I click on one of the Box Update icons.  Also tried uninstalling Box.  Now Box doesn't show up in my Apps list and there is no Box icon in my System Tray - and I'm STILL getting multiple Box Update icons on my task bar.  Nothing happens when I click on one of the Box Update icons.

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