Client Wasn't Sent a link To Upload Files To Us
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Client Sent Us A Link To Use To Connect To them
We Used it to establish a file and received confirmation
The client never received our information and can't connect to us. They still can't send us files
No phone number to call so not sure how to resolve this
Our number is (609) 588-8043
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Hi there,
Welcome to the Box Community!
To check, may I have the following:
- What is the workflow or process when they sent you information?
- Was there any error message?
- If they are paying account, they can directly communicate with us.
For your type of account, we can only provide assistance through this post.
Thanks!
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