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box sync on pc lost folders when signed into box

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i have always used box sync on my home and work pc. I upgraded plan on box from non-paid to paid and now many have my folders have disappeared from my box sync  folder and are not also in box >

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  • Rona

    Hi there, 

    Welcome to Box Community and I'm here to help! 

    Looks like someone from Product Support was able to help address your concern. If you have questions please let us know and we'd love to further assist. 

    Thanks for posting! 

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