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Set up Box Sync on a new Mac and it's DELETED FILES

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Bob Krist

Every time I open Box Sync on a. new MacBook Pro (2020 M-1) running Big Sur, it starts DELETING files from my other Box Sync folders on other computers as well as Box itself. I don't know why, I don't know how to stop the behavior but I think I've lost some files permanently. What setting do I have to change, this is awful. thanks. 

 

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  • France

    Hi Bob, 

    Welcome to the Box Community!

    This would be something our Box Support team would like to investigate with you and may require specific account information.

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

    Best,

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