Why don't 'cloud' icons appear?

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SSL

• 18 mars 2021 19:49

Currently we have no 'cloud' icons on files or folders and no contextual menu items.

We are on Mac 10.15.7.

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  France

  • 18 mars 2021 21:16

  Hi there, 

  Welcome to the Box Community!

  Can you follow the steps below to fix the issue with the missing icons and context menu for Box Drive in your Mac:
  
  1. Click the Apple Icon (in upper-left hand corner of desktop) > System Preferences > Extensions > and Uncheck and Recheck the buttons under "Box".
  2. Press command + option + escape to bring up the "Force Quit Applications" menu, then:
        *Click on Finder
        *Click Relaunch

  If the issue persists, you may reach out to our product support team by clicking on the “Contact Support” link just above this page and submit a new ticket so the team can help further investigate.

  Best,

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  SSL

  • 18 mars 2021 21:23

  Thanks.  Will try that in the morning.

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  SSL

  • 18 mars 2021 22:25

  Hello.  Sorry.  That did not work.  Still no icons or contextual menu.  Will leave it for now and pick it up again tomorrow.

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