Downloading errors

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Ekaterina Dubyanskaya

• 19 mars 2021 13:15

Preewat!Downloading files from Box using a browser suddenly freezes and then interrupts. Clearing the cache, changing the browser, computer or network does not help. We have no other download method. There were no such problems with box.com before.

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  Marco

  • 19 mars 2021 14:00

  Same here

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  Rona

  • 19 mars 2021 22:16

  Hi, 

  Welcome to Box Community! 

  Sorry to hear about your download issue. We've received slow download/upload issue earlier today, is this something you're experiencing at the moment?

  And to give you an update our Engineering team has responded and confirmed the issue should be resolved by now. For details you can go to this status page however, if you are having a specific download error please submit a ticket here to chat or email with a teammate. 

  Best, 

  Rona

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  pre-viewing

  • 20 mars 2021 04:40

  Problem has been solved!

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