Missing files after so long never login

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Erik Sugiarto

• 19 mars 2021 15:51

Hello, not sure where i can ask this. I haven't been login to my account for 1 year plus and only notice that almost all of my files were gone.

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  Rona

  • 19 mars 2021 22:29

  Hi Erik, 

  Welcome to Box Community! 

  I created a new ticket for Product Support to assist you locate your missing file/folder. Rest assured that someone from our team will be in touch shortly, you can also track your case through your ticket#2363730. 

  Many thanks, 

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  Box User

  • 14 septembre 2021 12:07

  Hey a lot of my files went missing after not logging in? How can I get help with finding my files?

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  Earl Johnson

  • 1 octobre 2021 21:56

  I have the same problem. I have not logged in to specific files for over a month or two and now they do not show up. What do I do??

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