Box Status

Can't upgrade plan from Individual to Personal Pro

S’abonner
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2モニ1000外部共有用

I tried to upgrade my plan from Individual to Personal Pro, but cannot. Although all fields were correct, the message was displayed as follows; "There was an error processing your request. Please double check that all fields are correctly filled out and try again later or contact us so that we can assist you."

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2 commentaires

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community!

    I'm sorry for the trouble you encountered when upgrading your account. 

    This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
     
    Kindly check your email for details and updates.
     
    Best,
     
    -1
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  • Box User

    I just spoke to billing and they said they can't help me on the phone. Can you please let me know how to contact someone to upgrade?

     

    1
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