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Microsoft Integration on Box downloading data outside the US

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Javier Cardenas
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I have noticed that sometimes when users are previewing excel files or pptx files on box.com, the box geographical report will stamp the file as also being downloaded on a Microsoft datacenter outside the US. The explanation I received is that its the Microsoft previewer integration with box that is handling documents this way. The problem is that even if its the Microsoft integration that's causing trouble, this still is taking data outside of the US. I'm guessing this is the case for everybody else and if the data is supposed to reside in the US then this is violating the data residency.

 

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  • Rona

    Hi Javier, 

    Welcome to Box Community! 

    This will require our Box Support team to work directly with you. I've submitted a support ticket and one of our teammates will be in touch to you shortly. 

    Thanks for posting in Community!

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