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3 commentaires

Date Votes
  • France

    Hi Gayane, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes!
     
    Best,
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  • Development

    What was the resolution? I am having the same problem!

     

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  • France

    Hi there, 

    Welcome to the Box Community!

    Have you checked your spam or junk folder to see if the Box reset email may be redirected in these?

    If yes, and you still are not getting Box emails, support team can help check if your email is on the "Email suppression".

    You would need open a case with the support team so they can check the affected email address(es).

    Best,

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