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Box slowness after upgrading MacBook Pro to Big Sur

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Timothy Peavy

I have a couple of users who are experiencing extreme slowness in accessing files on the Box Drive App (updated to the latest). This is occurring on multiple networks, so I do not think that bandwidth is the issue. Has anyone else encountered this or have any suggestions of anything for me to try. Neither MacBook pro are using the M1 chip.

 

Thanks in advance

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  • Rona

    Hi Timothy, 

    Welcome to Box Community! 

    I created a new ticket for you and one of our teammates will reach out to you through email. Rest assured that someone from our team will provide further assistance. 

    Thanks for posting, 

    Stay well!

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