Box Status

Shared Link not working for China mainland

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Mallory Jolly

I created a shared link that all people can view and download. I am finding the link is NOT working for anyone located in China, but it IS working for anyone located in the US / anywhere else. It seems like BOX is not allowing it to work for their IP addresses or something. How can I get this fixed ASAP so it works for people in China?

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  • Rona

    Hi Mallory, 

    Welcome to Box Community! 

    I can see that you've opened a new ticket for Box product support about this issue. And our teammate will be with you shortly for assistance. 

    Thanks for posting, 

    Stay well!

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