Box Status

Google Docs "Sign in to continue" error

S’abonner
New post
Nelson Diaz

A few days ago (around 4/28/2021) the Google Docs integration to Box stopped working for me. I have tired clearing my cache, incognito mode, and a different browser to not avail.

The error I get is this:

  1. From Box select New -> Google Doc (or Slide, any Google doc)
  2. Enter file name
  3. Hit return
  4. I get presented with Sign in to continue over and over and over again

Alternatively, you can simple click on a Google Doc and try to Open in Google Doc, same issue.

I am properly logged into Google and tried with a different browser (FireFox) and still get the same error. The file gets created but you cannot edit it in Google Doc.

Any help would be appreciated!

[personal information--redacted]

1

Commentaires

7 commentaires

Date Votes
  • France

    Hi Nelson, 

    Welcome to the Box Community!

    Can you make sure to enable cookies and third-party cookies to log in to the Google editor? To do this in Chrome:

    1. In the address bar, go to chrome://settings/content/cookies
    2. Enable this option: Allow sites to save and read cookie data (recommended)
    3. Disable this option: Block third-party cookies

    Can you also check if your account meets the requirement to use Google integration as stated in this article: 

    If things still don't function as expected after checking these requirements, to help you investigate, you may reach out to our product support team by clicking on the “Contact Support” link just above this page.

    Thanks for your participation in the forum!
     
    Best,

     

    0
    Actions pour les commentaires Permalien
  • Nelson Diaz

    Thanks France, but I think you missed the part where it was working a few days prior on the same machine. Cookie settings look good.

    Nelson

    0
    Actions pour les commentaires Permalien
  • Cameron Goddard

    I'm having this same issue. Nelson Diaz Did you ever figure this out? Thanks in advance.

    0
    Actions pour les commentaires Permalien
  • Vytautas Tautkevicius

    Hello,

    I am having the same problem. When I try to edit something with Google Docs I am constantly asked to Sign in to my Google account. Cookie settings are okay. How to resolve this issue?

    1
    Actions pour les commentaires Permalien
  • BITS IT

    Does anybody know if a resolution was offered for this bug?

    0
    Actions pour les commentaires Permalien
  • David Williams
    • Modifié

    It is not a bug.  

    SOLUTION:   The primary email for your Box account must match an email on your Google account.

    For Personal accounts,  add your Box email under "Alternate emails - Other email addresses you can use to sign in to your account" in your Google account settings.  It will now "just work".  

     

    2
    Actions pour les commentaires Permalien
  • Austin Florio

    Thank you David, that did resolve the issue for me too. 

    Box should have some sort of warning when this issue arises. 

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.