Box Status

Files aren't showing in Box

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Carole Lassak

When I export a file to Box from Procreate, I get the "export successful" message, but when I look for the file in Box, it's not listed. If I try to resave/export again, I get a message saying the file is already in Box. If it's there, why can't I see it/access it? I'm beginning not to trust Box as a cloud solution for storing my files.

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  • France

    Hi Carole, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
     
    Best,
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