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Upload Size Limit?

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Since we have a Business Plus service, the maximum upload file size is supposed to be 15GB, but I can't upload files larger than 5GB. 

Do I need to configure anything to set the upload file size limit to 15GB?

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4 commentaires

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  • France

    Hi there, 

    Welcome to the Box Community!

    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details and updates.
     
    Thanks for your patience!
     
    Best,
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  • Julia Soto

    Hi we are having the same issue with the upload size.  Currently shows 5GB as well.

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  • France

    Hi Julia, 

    Welcome to the Box Community!

    This will require our Box Support team to work directly with you. Can you please submit a support ticket here: https://support.box.com/hc/en-us/requests/new

    You should be receiving an email confirmation after submitting your use case ticket.
     
    Please come back and let us know how things go with support!
     
    Best,
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  • Tolu A

    Hi, I recently downloaded the Box Drive app to my Samsung tablet, and I'm having the same issue with the upload limit of 5GB. How can I submit a support ticket too? The link in the comment above re-directs me to the Box Community FAQ's.

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