Box Drive does not sync after laptop returns from sleep

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Michael Wrenn

• 9 juin 2021 16:23

When restoring a Dell XPS laptop running Win 10 from sleep, Box drive must be shutdown and restarted in order to get the files to begin syncing.

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  France

  • 9 juin 2021 21:08

  Hi Michael, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

   

  Thanks for your patience!

   

  Best,

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