Box Status

Billing problems

S’abonner
New post
Jhon Infante-Betancour

Dear I had some problems with the payment of box personal pro account. I filled all the fields required for the payment but the system says that "There was an error processing your request" but my bank text me that Box discount two times the amount of 1 USD (3690.65 COP) from my credit card.

Please could you help me with this issue and return the money discounted without any reason.

I don't find any chat or other medium to contact directly the support team.

Looking forward to any answer or idea.

Thanks.

Jhon

0

Commentaires

1 commentaire

Date Votes
  • France

    Hi Jhon,

    Welcome to the Box Community!
     
    This will require our Billing team to work directly with and may require specific account information.  
     
    It seems you already have an open ticket for this issue with Billing though, please continue working with them and check your email for updates.
     
    Thanks for your patience and participation in the community!
     
    Best,
     
    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.