Can not update because other user, save copy?

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Hans Ruigrok

• 16 juin 2021 06:46

There are files I only use. XLSX. I have 365 on pc and iphone. Although PC is closed. I still get freuently taht when i try to load a file on my phone the message: can not update file because of other user, do you want to save a copy?

 Question: 1: why? 2: what do do?

 

Cheers

Hans

 

0

• 

  France

  • 16 juin 2021 21:40

  Hi Hans, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

   

  Thanks for your patience!

   

  Best,

  0

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