updating box password with google account associated

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Emily Manzo

• 22 mars 2023 12:27

Hi! So I am trying to get access to some files that a collogue shared with me. When I click accept invite, it tells me I need to update my password on box to make it stronger. Whenever input my old password it says that it's incorrect, but I can use that same password to log into my actual email just fine. I am not sure what to do, and I need access to these files being shared. 

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  Aira

  • 24 mars 2023 09:57

  Hi there, 

  Welcome to the Box Community! 

  It looks like you are using your Google account. I would suggest to request for a new password below: 

  https://account.box.com/login/reset?redirect_url=%2F

  Thanks!

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  Merissa Periana

  • 11 septembre 2023 23:16

  I did that and it just still connects to google account so it won't let me reset.

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  Merissa Periana

  • 11 septembre 2023 23:19

  I tried a incognito window and it worked. The problem is with Google

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