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Box Sign will not load

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Rick Arellano

I have documents I would like to have sent for signatures but the signature PDF to request signatures has not worked for several days now. I get a message saying "Oops! Looks like we hit a snag" followed by a "Reload the page" button. 

The signature page used to load, but hasn't loaded for any client for a number of days now. I have tried to load over 100 times with zero success. 

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  • Rona

    Hi Rick, 

    Welcome to Box Community and I'm here to help! 

    You may have hit your limit for the total numbers of docs to be sent for e-sign. Please check your account type and find out if you've reached your limitation here. 

    Hope it helps! Let us know if you need further assistance. 

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