Box Status

Downloads not permitted

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Jodi Richards

I uploaded very large photography files to Box due to the fact that my external backup drive was corrupt. I have now erased that backup drive and reformatted it and want to download my files back to the external drive. Right now I am trying to download a folder to my computer and it’s showing “The operation couldn’t be completed. Operation not permitted” I’m stuck and need assistance. 

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  • Rona

    Hi Jodi, 

    Welcome to Box Community and glad to help! 

    We'll be needing more details in regards to your download issue. And let me create a ticket and have someone from Product Support to assist.

    Please keep an eye to your email. 

    Happy Weekend! 

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