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Box Status

Box Sync won't Open or Close

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Katie McMurran

I'm getting a spinning wheel when I try to open Box Sync from the Finder Menu. This is preventing me from being able to open or close it or delete it and reinstall. I've tried rebooting the laptop, nothing changed. This has been going on for several days. I'm using a MacBook running Ventura.

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  • Rona

    Hi Katie, 

    Welcome to Box Community and glad to help! 

    It appears that you are now working with someone from Product Support team. Rest assured that our dedicated team will help address your issue and please keep an eye to your email. 

    Thanks for posting! 

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