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HELP ME TO RECOVERY STORAGE CAPACITY

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pipicici la00

I had uploaded some data to my account with quota full 50GB storage.  Till now I'm looking to replace the data so I deleted the old data.  When I finished deleting all but the memory did not recover to the original "0GB used of 50GB".  Please help me get my 50GB back in hopes that the same situation doesn't happen again.  Thanks admin.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help!

    I have run the script to correct your files and folders count. You can go ahead and check box.com/login> Account Settings> Used storage to see that changes have been made. 

    Hope it helps, happy weekend! 

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  • pipicici la00

    It worked well. Thank you!

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  • Naw Paw Sha Ro

    Hello,

    I can't upgrate my box application process, can you give me any suggestion. error message is " Your account needs further verification, please submit a ticket at support.box.com." 

    Thanks

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