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Trying to login the desktop, one server won't cooperate

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Weird login issue.  On my local windows desktop, I login to Box.  email and password work fine.  Local desktop to web - works fine.

I go to my remote server that I am trying to get files to - web login works fine, desktop login (so I can use File Explorer) refuses to login with a reason 4.  There is nothing wrong with the network or password or email.

Ideas?  Suggestions?

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    To get a closer look, can you provide a screenshot of your error? 

    We'll await for your reply! 

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