Box Status

Wrong email used to create account

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Aryan Zaferani

I created my box enterprise account using the wrong email. The email I entered is (Email Redacted) the one I meant to enter is (Email Redacted). I have know created an email with the right address, however I cannot cancel the previous account because I cannot receive the verification email.

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  • AJ

    Hi Aryan,

    Welcome to the Box Community! I'm happy to help.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.

    Best,

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