Cancel the account the wrong email address was used to setup the account.
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Hi,
The automated system grabbed the wrong email address to setup my account. I will not use this account because it has the wrong email address. Please cancel this account or help me setup the account with the correct email address.
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Hi Heidi,
Welcome to Box Community and glad to help!
For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries can be sent to billing@box.com. A member of our team will reach out as soon as possible to assist you!
Hope it helps!
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