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BOX asking for 2 step verification suddenly

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Takahito Yamazaki

Hi, I have never set up a 2-step verification for my BOX account and am now faced with a 2-step verification during login. I am unable to set up 2-step verification, as I can't log in to my account. How can I recover my account / get the 2-step verification disabled? Thanks in advance.

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  • Rona

    Hi Takahito, 

    Welcome to Box Community and glad to help! 

    Please allow our Product Support team to help with your login issue. I created a new ticket and someone will get in touch via email. 

    Thanks for posting! 

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