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Excel Online for some files but not all

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Hi! We can open what appears to be all our excel files with the option of excel online except for one file. I don't think this could be a setting issue if we can use it for some but not all. Any suggestions? I cleared my cache and cookies a couple days ago and that did not resolve this issue. Also, multiple users experience this same issue. Thanks!

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    We will be needing more information regarding this issue and I opened a new ticket for our Product Support team.

    We will get in touch shortly and stay well!

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