Box Status

Inaccuracies in Box File Size

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Bennett Schackmuth

I have a folder on Box that states that it contains 15 GB of data, however whenever I download the file it only shows that it is 5 GB. Why is there such a discrepancy? Am I not downloading the entire file?

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  • Rona
    • Modifié

    Hi Bennett, 

    Welcome to Box Community and I'm here to assist! 

    We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.

    Should the issue persist, you may proceed and contact our Product Support team by creating a ticket here. 

    Thanks for posting! 

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