Is it not possible to contact Box anymore.
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If I click on the submit a request link for the support page there is no way of submitting a ticket!! Yet again I see that I'm almost out of storage even though I know I am not. Box have said for years now that they are in the process of fixing this glitch. The work around in the past has always been to submit a ticket and then the cache gets cleared. Now it looks like I cant even contact support!! Hopeless support.
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Hi there,
Welcome to Box Community, sorry to hear about your trouble and glad to help!
Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.
Hope it helps!
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