Les guides produit sont disponibles dans la bêta du nouveau docs.box.com, repensé et assisté par l’IA. Découvrez tous les détails sur les changements.

Box Status

Incorrect space after signing up

Répondu
S’abonner
New post
Sunit Girdhar

Hi,

As part of the recent promotion to get 30 GB storage space (if I sign up with the phone app), I did that and I got exactly 26.84 GB and not 30 GB. Since it is the free plan, I can't call their support team so I am asking a question here to see if anyone else ran into this problem also or not. What did you do?

0

Commentaires

2 commentaires

Date Votes
  • Rona

    Hi Sunit, 

    Welcome to Box Community and glad to assist! 

    You may contact our Billing team for assistance through billing@box.com.  

    Hope it helps! 

    0
    Actions pour les commentaires Permalien
  • Sunit Girdhar

    Thank you, Rona! I just sent them an email and waiting for their response.

    I tried to contact their support team before posting this comment but I got an error saying they don't provide support for the free plan so we will see what I get out of this billing email address.

    Thanks for the suggestion!

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.