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Incorrect space after signing up

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Sunit Girdhar

Hi,

As part of the recent promotion to get 30 GB storage space (if I sign up with the phone app), I did that and I got exactly 26.84 GB and not 30 GB. Since it is the free plan, I can't call their support team so I am asking a question here to see if anyone else ran into this problem also or not. What did you do?

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  • Rona

    Hi Sunit, 

    Welcome to Box Community and glad to assist! 

    You may contact our Billing team for assistance through billing@box.com.  

    Hope it helps! 

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  • Sunit Girdhar

    Thank you, Rona! I just sent them an email and waiting for their response.

    I tried to contact their support team before posting this comment but I got an error saying they don't provide support for the free plan so we will see what I get out of this billing email address.

    Thanks for the suggestion!

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