Locked out of my account

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John Detaellenaere

• 25 avril 2023 23:17

I can no longer access my box account, problem with the Google authenticator app. 
An invalid code keeps being generated.
I was able to change my password.
I would appreciate it if you open a ticket for me to regain access to my account.

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  AJ

  • 25 avril 2023 23:40

  Hi John,

  Welcome to the Box Community! I'm happy to help.

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

  Best, 

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