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Files Missing After Upgrade

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Jocelyn Little

Hello! All of my files are missing after I upgraded my account yesterday. I know it said it can take up to 24 hours, but it has now been longer than 24 hours. The only files I can see are the ones that someone else has shared with me. I do not even see any of my files on the desktop sync.

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  • Rona

    Hi there, 

    Welcome to Box Community and I’m here to help!

    It appears that you're already working with our Support team regarding your missing contents. Please keep an eye to your email and rest assured that we'll keep in touch to help address your issue. 

    Thanks for posting! 

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  • Jocelyn Little

    It has been 2 weeks and my files are still missing. The support team stated they are waiting to hear back from engineering. Is it typical to take so long to fix this? 

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