Box Status

Unsuspected deleted files

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Tatsuhiko Sueda

Hello there,

My files on BOX are all deleted about 24 hrs ago, and I've never found them on trash spaces, now I'm all lost in the way to work with box.

I've not done any controls and commands at the time, I just found they're gone without any notices.

My collabolators also can't find any files.
I'm looking for reasons and solutions for this case.

Please kindly help me to get them back.

Thank you so much,

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Commentaires

1 commentaire

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  • Rona

    Hi there, 

    Welcome to Box Community and I’m here to help!

    It appears that you're now working with our Product Support team regarding your deleted files. Our Support team will keep in touch and please keep an eye to your email. 

    Stay well! 

     

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