Box Status

Folder does not appear in explorer

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Rhonda Miller

Box drive is installed and working.  I've created a new file folder in Box and it does not appear in the file explorer window (have had this problem a few times). I deleted and recreated folder - still does not appear.  I've rebooted the computer - folder still not appearing.

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  • Rona

    Hi Rhonda, 

    Welcome to Box Community and I’m here to help!

    Looks like you're already working with the Product Support team, please keep an eye to your email as our team will get in touch to help address your issue. 

    Thanks for posting! 

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