Box Status

Time Out Issue

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Akshay Kumar Gondralwar

Our Salesforce instance has been integrated with Box since very long, but its few days back that we've start seeing batch failures with a managed package 'Box for salesforce' , in which there's a class named BoxClientLog is failing with status Read Timed out, which can't be changed as its part of managed package.

Can you please suggest what's the troubleshoot for it.

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  • Rona

    Hi there, 

    Welcome to Box Community and I’m here to help!

    Please create a ticket using a Business type account and we'd love to further assist. 

    Thanks for posting! 

     

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  • Vandana Singh

    Hi Rona

    We are unable to submit a case using the link mentioned above.

    Can you please help with this.

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