Box Status

Can't log in on my tablet or phone

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Ana Kyoseva

Hi, I can log in to my BOX account on my laptop and desktop with no issue but I can't log in on my phone or tablet. It says 'Your account or password is incorrect. If you can't remember you password. reset it now'. I talked to other colleagues and they all have the same issue. 

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  • Rona

    Hi Ana, 

    Welcome to Box Community and I'm here to help! 

    To assist with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

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