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Help cancelling my subscription

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Juan Carlos Vigil de Leon
I need help regarding canceling my account. When I opened my account I didn't even have an individual account choice, hence me getting a trial which I didn't intend to complete. I cancelled my account one week ago on the website and I'm still getting the "pending payment" emails. Can somebody help me cancel everything completely? I tried reaching cancel@box.com but haven't gotten any response yet
 
Now I'm working with the studio with an individual license (the studio is paying for all the licenses) using my personal email.
 
Many thanks.
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  • Rona

    Hi Juan, 

    Welcome to Box Community and glad to help! 

    Please create a ticket to our Billing team in order to cancel your Box account. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting!

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