unable to preview mp3s

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Wayne Gwillim

• 17 mai 2023 17:12

Hi - I'm trying to preview mp3s on both Safari and Chrome browsers on a Mac, but the app says 'We're sorry, your account is unable to preview this file type' and requires a download.

This problem doesn't occur with Dropbox nor Google Drive on this computer, so I'm wondering why this issue occurs with Box.

Thanks!

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• 

  Rona

  • 19 mai 2023 20:59

  Hi Wayne, 

  Welcome to Box Community and I’m here to help!

  Kindly attach a screenshot of your error in this post to get a closer look. 

  We'd love to hear back from you! 

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